Customer Service and Reservationist

Milan, MI

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job Type: Full Time

Pay: 14:00-16:00$/Hour

Benefits: Paid vacation time that begins accruing immediately, Dental and Health Premium Plans with 50% Employer Match

Job functions:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Assist in generating sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, or mail
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with creation of reservations, reservation changes, confirmations, including price quotes, and contracts
  • Create client profiles, take payment information and other pertinent information requires
  • Act as the company gatekeeper needed
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell transportation services, including global service
  • Utilize computer technology to create reservations, contracts, passenger manifests
  • Work with customer service manager to ensure proper customer service is being delivered

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

 

Pay Rate : $14.00-16.00/hour